bty99 Privacy Policy
Your privacy matters to us. This Privacy Policy explains exactly what personal data bty99 collects from players in Bangladesh, how that data is used, how it is protected, and what rights you hold as a data subject. We are committed to transparency and to handling your information responsibly at every step.
How bty99 Handles Your Data
These cards summarise the key data-handling principles that underpin the bty99 Privacy Policy. The full legal text follows below and is the binding document.
bty99 collects registration details, identity verification documents, transaction records, device and browser data, and usage activity. We collect only what is necessary to operate the platform safely and compliantly.
Your data is used to manage your account, process BDT transactions via bKash and Nagad, verify your identity, detect fraud, personalise your bty99 experience, and communicate important platform updates.
bty99 does not sell your personal data. We share data only with trusted service providers (payment processors, game studios, identity verification partners) and only to the extent necessary to deliver our services.
All data transmitted between your device and bty99 is protected by TLS/SSL encryption. Access to personal data within bty99 is restricted to authorised personnel on a strict need-to-know basis, with regular security audits conducted.
As a bty99 player, you have the right to access, correct, or request deletion of your personal data. You may also object to certain processing activities or request data portability. Contact [email protected] to exercise any of these rights.
bty99 retains personal data only for as long as necessary. Account data is held for the lifetime of your account plus a minimum post-closure period required for compliance purposes. Transaction records are retained for at least 5 years.
Your privacy is important to us. Please read this Privacy Policy carefully. By registering an account or using the bty99 platform, you acknowledge that you have read and understood this policy and consent to the collection and processing of your personal data as described herein. If you do not agree, please discontinue use of the platform.
1 Introduction
This Privacy Policy ("Policy") describes how bty99 ("bty99", "we", "us", "our") collects, uses, stores, shares, and protects personal data obtained from players and visitors ("you", "your") who access or use the bty99 online betting and casino platform at bty99.io ("the Platform"). This Policy forms part of and should be read alongside the bty99 Terms & Conditions.
bty99 is committed to protecting the privacy and security of all personal data entrusted to us by our players across Bangladesh, including those accessing from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh. We handle all personal data responsibly, transparently, and in accordance with applicable data protection principles.
This Policy applies to all personal data we collect through the Platform, including data provided directly by you during registration, data collected automatically through your use of the Platform, and data obtained from third-party service providers who assist us in operating the bty99 service.
2 Definitions
The following definitions apply throughout this Privacy Policy:
- "Personal Data" means any information that identifies or could reasonably be used to identify a natural person, directly or in combination with other information.
- "Processing" means any operation performed on personal data, including collection, recording, storage, use, disclosure, erasure, or destruction.
- "Data Subject" means the identified or identifiable natural person to whom the personal data relates — in the context of the bty99 Platform, this is the registered player.
- "Data Controller" means the entity that determines the purposes and means of processing personal data. For the purposes of this Policy, bty99 is the data controller in relation to personal data collected through the Platform.
- "Third-Party Service Provider" means an external company or individual engaged by bty99 to perform functions on our behalf, such as payment processing, identity verification, game provision, or analytics.
- "Cookie" means a small text file placed on your device by the Platform for the purposes of session management, analytics, or preference storage.
3 Data We Collect
bty99 collects personal data through several channels. The categories of data we collect are set out in the table below, together with the source and purpose of collection:
| Category | Data Items | Source |
|---|---|---|
| Registration Data | Full name, date of birth, email address, mobile number, account username, password (hashed) | Provided directly by the player during sign-up |
| Identity Verification | National ID card, passport, driving licence scan, selfie or live photo, proof of address document | Provided by the player when KYC verification is requested |
| Financial Data | bKash / Nagad / Rocket / Upay account reference, transaction amounts, deposit and withdrawal history | Generated automatically through platform transactions |
| Usage & Activity Data | Pages visited, games played, bets placed, session duration, login timestamps, in-platform actions | Automatically collected via platform analytics |
| Device & Technical Data | IP address, browser type, operating system, device type, screen resolution, language settings | Automatically collected via server logs and browser APIs |
| Communications Data | Support ticket content, email correspondence, live chat transcripts | Provided by the player when contacting support |
We do not collect sensitive personal data (such as health data, political opinions, or religious beliefs) except where strictly required for responsible gaming assessments, and only with appropriate safeguards in place.
4 How We Use Your Data
bty99 uses the personal data it collects for the following purposes:
- Account Management: To create, maintain, and administer your bty99 player account, including password resets and account-level communications.
- Transaction Processing: To process deposits and withdrawals in BDT via supported payment methods including bKash, Nagad, Rocket, and Upay, and to maintain accurate financial records.
- Identity Verification (KYC): To verify your identity and age (21+ requirement) in accordance with our anti-money laundering and responsible gaming obligations.
- Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, multi-accounting, and other prohibited conduct on the Platform.
- Service Delivery & Personalisation: To deliver the games, markets, and features of the Platform and to personalise your experience based on your usage patterns and preferences.
- Responsible Gaming: To monitor player activity for indicators of problem gambling and to enforce responsible gaming tools such as deposit limits, cool-off periods, and self-exclusion.
- Customer Support: To respond to your support enquiries and to resolve disputes, complaints, and account issues in a timely manner.
- Legal & Regulatory Compliance: To comply with applicable legal obligations, including record-keeping requirements and responses to lawful requests from competent authorities.
- Platform Improvement: To analyse aggregated usage data to improve the functionality, design, and performance of the bty99 Platform over time.
- Marketing Communications: Where you have provided explicit consent, to send you information about promotions, bonuses, and new features available on the bty99 Platform. You may withdraw marketing consent at any time via your account settings.
bty99 does not use your personal data to make solely automated decisions that have a significant legal effect on you without providing an opportunity for human review upon request.
5 Legal Basis for Processing
bty99 processes your personal data on the following legal bases:
- Contractual Necessity: Processing that is necessary to perform the contract between you and bty99 (the Terms & Conditions), including account management, transaction processing, and service delivery.
- Legitimate Interests: Processing carried out in pursuit of bty99's legitimate business interests, including fraud prevention, security monitoring, platform analytics, and responsible gaming compliance, provided such interests are not overridden by your rights and interests.
- Legal Obligation: Processing that is required to comply with a legal obligation to which bty99 is subject, including anti-money laundering checks, identity verification, and record-keeping mandates.
- Consent: Where processing is based on your freely given, specific, informed, and unambiguous consent — for example, in relation to marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
6 Data Sharing & Disclosure
bty99 does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. We share personal data only in the following limited circumstances:
- Payment Processors: We share financial transaction data with payment service providers (bKash, Nagad, Rocket, Upay, and other supported processors) solely to facilitate deposits and withdrawals on your behalf.
- Identity Verification Partners: When KYC verification is required, your identity documents and biometric data may be shared with accredited third-party verification service providers operating under strict data processing agreements.
- Game Providers: When you play casino games or slots on the Platform, limited session and gameplay data is shared with the relevant game provider (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi) to deliver the game and resolve any disputes.
- Analytics & Technology Providers: Aggregated or pseudonymised usage data may be shared with analytics service providers to assist us in improving the Platform. These providers are contractually prohibited from using the data for any purpose other than providing the analytics service to bty99.
- Legal Authorities: We may disclose personal data to law enforcement agencies, regulatory bodies, or other competent authorities where we are required to do so by law, court order, or where disclosure is necessary to protect the rights, property, or safety of bty99, its players, or others.
- Business Transfers: In the event of a merger, acquisition, or sale of all or part of the bty99 business, player personal data may be transferred to the relevant successor entity, subject to equivalent data protection obligations.
All third-party service providers who process personal data on behalf of bty99 are required to enter into data processing agreements that obligate them to process the data only as instructed by bty99, to maintain appropriate security measures, and to comply with applicable data protection law.
7 Cookies & Tracking Technologies
bty99 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device when you visit the Platform. They allow us to recognise your browser, maintain your session, remember your preferences, and gather analytics data about how the Platform is used.
The types of cookies we use include:
- Strictly Necessary Cookies: Required for the Platform to function correctly, including session management, login state maintenance, and security tokens. These cookies cannot be disabled without affecting core Platform functionality.
- Analytics Cookies: Used to collect aggregated information about how visitors interact with the Platform, including pages visited, time spent, and navigation paths. This helps us identify areas for improvement.
- Preference Cookies: Used to remember your settings and preferences, such as language selection and display options, so you do not need to re-enter them on each visit.
- Marketing Cookies: Where you have provided consent, these cookies may be used to serve relevant promotional content related to bty99 offers. You may withdraw this consent at any time through your account or browser settings.
You can manage or disable cookies through your browser settings at any time. Please note that disabling strictly necessary cookies may impair your ability to use certain features of the bty99 Platform.
8 Data Security
bty99 takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect your data against unauthorised access, loss, alteration, or disclosure. These measures include:
- TLS/SSL Encryption: All data transmitted between your device and the bty99 Platform is encrypted using industry-standard Transport Layer Security (TLS) protocols.
- Password Hashing: Account passwords are stored in a one-way hashed format using modern cryptographic algorithms. bty99 staff cannot view your password in plaintext.
- Access Controls: Access to personal data within bty99's internal systems is restricted to authorised personnel on a strict need-to-know basis. Access rights are reviewed regularly and revoked promptly when no longer required.
- Security Audits: bty99 conducts periodic security assessments and vulnerability reviews of its Platform and supporting infrastructure to identify and remediate potential risks.
- Incident Response: bty99 maintains a data breach response procedure. In the event of a security incident that affects your personal data, we will notify affected players promptly and take all appropriate steps to contain and remediate the breach.
While bty99 implements robust security measures, no online platform can guarantee absolute security. Players are also responsible for maintaining the security of their own account credentials. Never share your bty99 password with anyone.
9 Data Retention
bty99 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal obligations. The following general retention periods apply:
- Active Account Data: Retained for the full duration of your account's active status on the Platform.
- Post-Closure Account Data: Following account closure, core account and identity data is retained for a minimum period of five (5) years to satisfy anti-money laundering record-keeping requirements and to resolve any post-closure disputes.
- Transaction Records: All deposit, withdrawal, and betting transaction records are retained for a minimum of five (5) years from the date of each transaction.
- KYC Documents: Identity verification documents are retained for the period required by applicable regulations, which may extend beyond account closure.
- Support Communications: Customer support correspondence is retained for a period of three (3) years from the date of the last interaction, unless the matter relates to an unresolved dispute.
- Marketing Consent Records: Records of marketing consent (and withdrawal of consent) are retained for a minimum of three (3) years from the date the consent was given or withdrawn.
Where data is retained solely for compliance or legal purposes following account closure, access to that data within bty99 is restricted, and the data is not used for any operational purpose.
10 Your Rights
As a data subject, you hold meaningful rights in relation to the personal data bty99 holds about you. These rights are summarised below. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Subject Request". We will respond to all valid requests within 30 days.
Right of Access
Request a copy of the personal data bty99 holds about you, together with information about how it is processed.
Right to Rectification
Request correction of inaccurate or incomplete personal data we hold about you.
Right to Erasure
Request deletion of your personal data where it is no longer necessary for the purposes collected, subject to legal retention obligations.
Right to Restriction
Request that we restrict processing of your personal data in certain circumstances, such as while a dispute is under review.
Right to Portability
Request a copy of personal data you provided to us in a structured, machine-readable format where technically feasible.
Right to Object
Object to processing of your personal data carried out on the basis of legitimate interests, including direct marketing.
Please note that some rights are subject to limitations. For example, bty99 may be unable to erase data that it is legally obligated to retain. Where we are unable to fulfil a request in full, we will explain the reason in our response.
11 Children & Minors
The bty99 Platform is strictly intended for adults aged 21 years and above. bty99 does not knowingly collect personal data from any person under the age of 21. If bty99 becomes aware that a minor has registered an account or provided personal data through the Platform, that account will be immediately suspended, all associated data will be reviewed, and the data will be deleted to the extent permitted by law.
If you believe that a person under the age of 21 has accessed the bty99 Platform or provided their personal data to us, please contact us immediately at [email protected] so that we can take appropriate action. Parents and guardians are encouraged to use parental control tools to prevent minors from accessing online gambling platforms.
12 Third-Party Links
The bty99 Platform may contain references to third-party services, including payment providers such as bKash, Nagad, Rocket, and Upay, and game studios such as Pragmatic Play, Evolution Gaming, and Spribe. When you interact with third-party services — for example, when completing a bKash deposit transaction — you will be subject to that third party's own privacy policy and terms of service, which are separate from and independent of this Policy.
bty99 is not responsible for the privacy practices of third-party services and does not endorse or make any representations about the privacy or security practices of those services. We encourage you to review the privacy policy of any third-party service before providing them with your personal data.
13 Changes to This Policy
bty99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, the services we offer, or applicable legal requirements. When we make material changes to this Policy, we will notify registered players by email or by posting a prominent notice on the Platform at least 14 days prior to the changes taking effect.
The date at the top of this Policy reflects the most recent revision. We encourage you to review this Policy periodically to stay informed about how bty99 is protecting your personal data. Your continued use of the Platform after the effective date of any revised Policy constitutes your acceptance of the changes. If you do not agree with any change, you may close your account and request deletion of your data by contacting support.
This Privacy Policy was last updated and is effective as of 1 January 2026. Players who registered prior to this date and continue to use the Platform are deemed to have accepted this Policy as of the effective date.
14 Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way bty99 handles your personal data, please contact our support team using the details below. All privacy-related correspondence should be submitted in English for the fastest possible response.
- Email: [email protected] (plain text — not a clickable link)
- Subject Line for Data Requests: "Data Subject Request — [Your Full Name]"
- Support Hours: 24 hours a day, 7 days a week, including public holidays in Bangladesh
- Response Time: General privacy enquiries within 48 hours; formal data subject requests within 30 days
Ready to Play on bty99?
Now that you know how we protect your data, explore everything the bty99 platform has to offer — from live cricket betting and slots to our full-service casino.